LensCrafters
Optometrist · Boston
201 Newbury St, Boston, MA 02116
About
Located at 201 Newbury St in the heart of Boston, this LensCrafters location has become a go-to spot for locals seeking both professional eye care and reliable eyewear maintenance. With a strong 4.7/5 rating based on hundreds of reviews, the practice is frequently recognized for its helpful staff, including team members like Stephen, Mikayla, and others who are often praised for their attentive service. Whether patients are visiting for comprehensive eye exams with Dr. Mary Mathias or seeking assistance with complex lens choices, the team is noted for their ability to explain processes clearly and provide knowledgeable guidance on products ranging from progressive lenses to specialized options like Ray-Ban Meta. Beyond clinical exams, the office is widely appreciated for its commitment to customer convenience and quick repairs. Many visitors report positive experiences with walk-in adjustments, with staff members frequently fixing frames or replacing nosepads on the spot, often free of charge. While the store maintains a robust inventory and offers efficient solutions for prescription needs, it is important to note that some customers have reported challenges regarding prescription accuracy and environmental comfort within the facility. Despite these mixed experiences, the location remains a prominent fixture on Newbury Street for those in need of routine optical services and responsive, hands-on support for their eyewear.
What clients say
This LensCrafters location is highly regarded for its exceptional customer service, particularly regarding quick, complimentary repairs and adjustments for glasses. While most customers report positive experiences with staff and efficiency, a minority of reviewers cited significant issues with prescription accuracy and uncomfortable indoor temperatures.
Strengths
- Fast and free repairs
- Helpful and friendly staff
- Efficient service
Weaknesses
- Inaccurate prescription results
- Uncomfortably hot store temperature
Best for
Customers seeking quick, professional adjustments and repairs for their eyewear.
Opening hours
- Friday
- 9 AM–7 PM
- Monday
- 9 AM–7 PM
- Sunday
- 12–6 PM
- Tuesday
- 9 AM–7 PM
- Saturday
- 9 AM–7 PM
- Thursday
- 9 AM–7 PM
- Wednesday
- 9 AM–7 PM