BMC CBHC (Boston Medical Center’s Community Behavioral Health Center)
Mental health clinic · Boston
85 E Newton St, Boston, MA 02118
About
Located at 85 E Newton St in Boston, the Boston Medical Center’s Community Behavioral Health Center, often referred to as the B.E.S.T. team, operates as a mental health service provider tasked with addressing urgent psychiatric needs. The organization functions as a point of contact for individuals experiencing mental health crises, offering a range of services that include emergency evaluations, detox support, and clinical advice. Their stated mission involves providing specialized care for those who may be a danger to themselves or others, acting as a resource for the community during moments of acute distress. The center’s reputation among those it serves is notably polarized. Some individuals report positive experiences, highlighting staff who are attentive and caring, and noting that the facility has provided a space to regroup and heal during difficult times. Conversely, the center has faced significant criticism from other community members regarding its accessibility and the consistency of its care. Concerns frequently raised by the public include long wait times for mobile crisis responses, difficulties in navigating insurance requirements, and frustrations regarding the perceived lack of transparency and compassion during phone consultations. As the center continues to operate in the heart of Boston, it remains a focal point for ongoing discussions about the availability and quality of emergency mental health resources in the city.
What clients say
Reviews for B.E.S.T. are highly polarized, with some patients reporting helpful, caring support during mental health crises, while a significant majority describe the service as unreliable, uncompassionate, and ineffective. Many users express frustration with long wait times, poor communication, and a perceived lack of transparency regarding their service capabilities.
Strengths
- Caring and attentive staff
- Helpful crisis intervention
Weaknesses
- Excessive wait times
- Unprofessional and rude staff
- Lack of compassion
- Failure to provide promised services
Best for
Individuals seeking mental health crisis support who may benefit from specialized staff intervention or detox services.
Opening hours
- Friday
- Open 24 hours
- Monday
- Open 24 hours
- Sunday
- Open 24 hours
- Tuesday
- Open 24 hours
- Saturday
- Open 24 hours
- Thursday
- Open 24 hours
- Wednesday
- Open 24 hours
Contact
- 85 E Newton St, Boston, MA 02118
- (800) 981-4357
- www.bmc.org/cbhc