Massachusetts General Hospital

About

Located at 55 Fruit Street in Boston, Massachusetts General Hospital serves as a major medical facility providing a wide range of inpatient and outpatient care. The hospital manages a high volume of patients, operating an emergency department alongside specialized units for surgery, neurology, and labor and delivery. Patients visiting the facility often interact with a broad multidisciplinary team, including surgeons, nurses, and physical and occupational therapists, who coordinate to address complex health conditions and urgent medical needs. The patient experience at Massachusetts General Hospital is notably varied, reflecting the challenges of a large, busy urban medical center. Many individuals report high levels of satisfaction, frequently highlighting the compassion, expertise, and dedication of specific doctors and nursing staff during critical procedures and long-term stays. Conversely, other patients have expressed significant concerns regarding administrative processes, billing transparency, and the consistency of care, particularly regarding the hospital's responsiveness to patients with disabilities and those seeking urgent assistance. With a Google rating of 3.8 out of 5 based on 909 reviews, the hospital remains a central, albeit complex, fixture in the Boston healthcare landscape, where the quality of the patient journey can depend heavily on the specific department and the individual staff members involved.

What clients say

Reviews for Mass General Hospital are highly polarized, with many patients praising the compassionate and life-saving care provided by doctors and nurses. Conversely, other patients report significant issues regarding billing transparency, dismissive staff behavior, and poor experiences in the emergency department.

Contact

• 55 Fruit St, Boston, MA 02114
• (617) 726-2000
• www.massgeneral.org