Brigham and Women's Faulkner Hospital
Hospital · Boston
1153 Centre St, Jamaica Plain, MA 02130
About
Located at 1153 Centre St in Jamaica Plain, Brigham and Women's Faulkner Hospital serves as a local medical facility offering a range of inpatient and outpatient services. The hospital provides specialized care across various departments, including plastic surgery, orthopedics, and radiology. Patients visiting the campus often highlight the modern, clean environment of the inpatient rooms and the dedicated support provided by specific staff members, such as international patient coordinators and nursing teams, who are frequently noted for their professionalism and attentive bedside manner. The patient experience at the facility remains varied, reflecting the complexities of a large hospital environment. While many individuals report successful surgical outcomes and positive interactions with clinical staff during routine or planned procedures, others have expressed frustration regarding administrative processes, such as appointment scheduling, billing, and internal navigation. Feedback from the community also points to inconsistent experiences within the emergency department, with some patients praising the comprehensive care they received during urgent situations, while others have raised concerns regarding wait times and communication. As the hospital continues to operate in the heart of Jamaica Plain, it remains a significant point of care for residents seeking both specialized surgical interventions and general medical attention.
What clients say
Patient experiences at this facility are highly polarized, with some reporting successful surgeries and compassionate care while others describe significant issues with communication, administrative errors, and dismissive staff. Recurring complaints highlight systemic failures in scheduling, billing, and patient follow-up.
Strengths
- Successful surgical outcomes
- Clean and modern facilities
- Professional and compassionate individual clinicians
Weaknesses
- Poor bedside manner and dismissive staff
- Long wait times and scheduling delays
- Inaccurate billing and administrative errors
- Lack of clear signage and navigation
- Inadequate post-discharge follow-up
Best for
Patients seeking specialized surgical procedures who are prepared to navigate potential administrative and communication challenges.
Contact
- 1153 Centre St, Jamaica Plain, MA 02130
- (617) 983-7000
- www.massgeneralbrigham.org/en/patient-care/services-and-specialties/locations/brigham-and-womens-faulkner-hospital