Primary Care - Boston University Charles River
Family practice physician · Boston
930 Commonwealth Ave, Boston, MA 02215
About
Located at 930 Commonwealth Ave in Boston, Primary Care - Boston University Charles River serves as a medical clinic providing primary healthcare services to the local community. The practice offers a range of on-site support, including lab services, and maintains proximity to additional diagnostic resources like x-ray facilities. Patients visiting the clinic have access to a variety of practitioners, including physicians and nurse practitioners, who manage routine health concerns, prescription refills, and specialist referrals. The patient experience at this location appears to be notably polarized. Some long-term patients report consistent, compassionate care, highlighting specific doctors who are described as thorough, responsive, and effective in their treatment plans. Conversely, other visitors have expressed significant frustrations regarding administrative hurdles, such as difficulties with the phone system, scheduling delays, and challenges in the referral process. While some individuals praise the staff for their professionalism and bedside manner, others have raised concerns regarding communication gaps and the quality of patient-centered service. As with many large practices, individual experiences can vary significantly depending on the specific provider and the nature of the visit.
What clients say
Patient experiences at this practice are highly polarized, with long-term patients frequently praising the quality of care and specific physicians, while others report significant frustrations with administrative processes and staff interactions. Recurring issues include difficulties with phone communication, scheduling, and perceived lack of empathy from certain front desk or clinical staff.
Strengths
- Highly skilled and thorough physicians
- Convenient on-site lab services
- Effective MyChart communication
Weaknesses
- Difficult phone and scheduling systems
- Rude or unempathetic front desk staff
- Delays in processing referrals
- Inconsistent follow-up and communication
Best for
Patients seeking long-term, established relationships with specific primary care physicians who value on-site diagnostic convenience.
Opening hours
- Friday
- 8 AM–5 PM
- Monday
- 8 AM–5 PM
- Sunday
- Closed
- Tuesday
- 8 AM–5 PM
- Saturday
- Closed
- Thursday
- 8 AM–5 PM
- Wednesday
- 8 AM–5 PM
Contact
- 930 Commonwealth Ave, Boston, MA 02215
- (617) 414-6800
- www.bmc.org/boston-university-charles-river-practice?utm_campaign=yextserviceline&utm_source=serviceline_listing&utm_medium=yext