Massachusetts General Hospital: Primary Care
Family practice physician · Boston
55 Fruit St, Boston, MA 02114
About
Located at 55 Fruit St in the heart of Boston, Massachusetts General Hospital offers primary care services within a sprawling medical campus. For established patients, the practice is often noted for its responsiveness, with some individuals highlighting the convenience of online communication and the ability to secure urgent appointments when feeling unwell. The facility serves as a major hub for the city, managing a wide range of patient needs from routine check-ups to specialized surgical care. However, the patient experience at this large institution can be inconsistent. While some visitors report receiving dedicated, professional, and kind care from specific providers, others have expressed significant frustration regarding administrative hurdles. Common points of contention include difficulties in scheduling new patient appointments, concerns regarding billing structures, and challenges navigating the vast, complex layout of the hospital grounds. As with any major medical center, experiences can vary widely depending on the department and the specific nature of the care required.
What clients say
Reviews for MGH are highly polarized, with some patients praising the dedicated staff and quality of care, while many others report significant difficulties accessing primary care services. Common complaints include long wait times, poor communication, and frustration regarding the availability of new patient appointments.
Strengths
- Dedicated and caring staff
- Responsive health advice
Weaknesses
- Lack of primary care availability
- Long wait times
- Poor phone communication
- Medical gaslighting
Best for
Patients seeking specialized surgical or inpatient care who may have better experiences than those attempting to establish new primary care services.
Contact
- 55 Fruit St, Boston, MA 02114
- (617) 726-2000
- www.massgeneral.org/primarycare