Mass. Eye and Ear, Main Campus

About

Located at 243 Charles St in Boston, Mass. Eye and Ear serves as a specialized hospital dedicated to the treatment of complex conditions involving the eyes, ears, nose, and throat. The facility is a prominent fixture in the city’s medical landscape, drawing patients who seek expertise for a wide range of procedures, from corrective eye surgeries and LASIK to specialized care for sinus and hearing-related issues. The patient experience at the main campus is varied, reflecting the high-pressure environment of a major urban medical center. Many patients report life-changing outcomes and express deep gratitude for the skill and compassion of specific surgeons and clinical staff, often highlighting the professionalism of the teams involved in their care. Conversely, the hospital faces challenges common to high-volume institutions, with some visitors noting long wait times in the emergency department, difficulties with the administrative and billing processes, and frustrations regarding parking and facility navigation. While the quality of medical expertise remains a primary draw for those seeking specialized treatment, the overall experience can be influenced by the hospital's busy atmosphere and the complexities of its support systems.

What clients say

Patient experiences at Mass Eye and Ear are highly polarized, with many praising the clinical expertise and surgical outcomes while others report significant frustration with administrative processes. Common complaints center on long wait times in the emergency department, difficult parking, and poor communication from specific staff members.

Opening hours

Friday

Open 24 hours

Monday

Open 24 hours

Sunday

Open 24 hours

Tuesday

Open 24 hours

Saturday

Open 24 hours

Thursday

Open 24 hours

Wednesday

Open 24 hours

Contact

• 243 Charles St, Boston, MA 02114
• (617) 523-7900
• www.masseyeandear.org