Arbour Hospital
Mental health clinic · Boston
49 Robinwood Ave, Boston, MA 02130
About
Located at 49 Robinwood Avenue in Boston’s Jamaica Plain neighborhood, Arbour Hospital operates as a psychiatric facility providing both inpatient and outpatient mental health services. The hospital manages a variety of programs, including adult psychiatric partial hospitalization and recovery-focused initiatives at its Green Street location. These outpatient services are frequently highlighted by patients for their structured environment, dedicated clinical staff, and the supportive community fostered among those seeking help for mental health and substance use disorders. However, the institution faces a polarized reputation among those who have utilized its services. While many outpatient participants express deep gratitude for the compassionate care and professional guidance they receive, inpatient experiences have drawn significant criticism. Former patients have raised serious concerns regarding safety, facility cleanliness, and the quality of communication during the discharge process. These conflicting accounts reflect a complex environment where some individuals find a vital support system, while others report significant challenges with administrative follow-through and the overall standard of care provided within the inpatient units.
What clients say
Reviews for Arbour Hospital are highly polarized, with significant praise for the outpatient programs at the Green Street location and severe criticism regarding safety, medical care, and staff conduct in inpatient settings. While many patients report life-changing support and compassionate care in outpatient services, others describe dangerous environments, unprofessional staff, and poor communication during discharge.
Strengths
- Supportive outpatient clinical staff
- Welcoming front desk personnel
- Effective mental health and recovery programs
Weaknesses
- Patient-on-patient violence and safety concerns
- Unprofessional and dismissive staff behavior
- Poor communication regarding discharge and paperwork
- Inadequate medical attention and oversight
Best for
Individuals seeking structured outpatient mental health and substance use recovery support.
Opening hours
- Friday
- Open 24 hours
- Monday
- Open 24 hours
- Sunday
- Open 24 hours
- Tuesday
- Open 24 hours
- Saturday
- Open 24 hours
- Thursday
- Open 24 hours
- Wednesday
- Open 24 hours
Contact
- 49 Robinwood Ave, Boston, MA 02130
- (617) 522-4400
- arbourhospital.com