NeighborHealth South End

About

Located at 1601 Washington St in Boston’s South End, NeighborHealth South End serves as a community medical center providing a range of services, including primary care, behavioral health, dental, and optical care. The facility is a long-standing fixture in the neighborhood, with many families relying on its providers for consistent medical support over the years. Patients often highlight the professionalism and kindness of specific doctors and staff members, particularly within the dental and eye clinics, where many report efficient, high-quality care and short wait times. However, the patient experience at this location remains varied. While some individuals praise the compassionate, attentive nature of their care teams and the ease of navigating their health decisions, others have expressed significant frustrations regarding administrative processes. Common points of contention include difficulties with appointment scheduling, inconsistent communication via digital portals, and occasional challenges with front-desk interactions. As the center continues to manage a high volume of patients, it remains a polarizing destination where the quality of the clinical relationship often depends on the specific department and provider involved.

What clients say

Neighbor Health receives highly polarized feedback, with many patients praising the compassionate, knowledgeable providers and efficient specialty departments like optical and dental. Conversely, a significant number of patients report severe frustrations regarding poor communication, unresponsive administrative staff, and difficulty scheduling appointments.

Opening hours

Friday

8 AM–5 PM

Monday

8 AM–5 PM

Sunday

Closed

Tuesday

8 AM–5 PM

Saturday

Closed

Thursday

8 AM–5 PM

Wednesday

8 AM–5 PM

Contact

• 1601 Washington St, Boston, MA 02118
• (617) 425-2000
• www.neighborhealth.com