Beth Israel Deaconess Medical Center
Hospital · Boston
330 Brookline Ave, Boston, MA 02215
About
Located at 330 Brookline Ave in Boston, Beth Israel Deaconess Medical Center serves as a prominent medical hub, currently holding a 4.5-star rating based on over 2,600 patient reviews. The center is widely recognized for its dedicated team of medical professionals, particularly within its orthopedic and surgical departments. Patients frequently highlight the expertise and bedside manner of surgeons such as Dr. Rozental, Dr. Sammy, Dr. Stoker, Dr. Mavi, Dr. Hayes, and Dr. Hezel, noting their ability to provide thorough explanations, compassionate care, and successful surgical outcomes. The nursing and midwifery staff also receive high praise for their professional and empowering support during patient experiences. While the clinical care is consistently lauded for its thoroughness and warmth, some patients have expressed significant frustration regarding the administrative side of the facility. Specifically, experiences with the billing office have occasionally contrasted sharply with the high quality of medical treatment, leading to concerns regarding communication and billing processes. Despite these administrative challenges, the center remains a highly regarded destination for those seeking specialized surgical care and attentive medical guidance in the heart of Boston, with many patients commending the staff’s willingness to go above and beyond to ensure their needs are met.
What clients say
Patients consistently report high satisfaction with the orthopedic and surgical care provided, frequently highlighting the compassionate and thorough communication style of the doctors. While clinical staff and medical outcomes receive near-universal praise, administrative and billing processes are identified as a point of frustration.
Strengths
- Compassionate and empathetic doctors
- Thorough explanation of procedures
- Highly skilled surgical results
- Efficient and welcoming staff
Weaknesses
- Poor billing office communication
Best for
Patients seeking expert orthopedic care and surgical procedures from attentive, communicative specialists.
Opening hours
- Friday
- Open 24 hours
- Monday
- Open 24 hours
- Sunday
- Open 24 hours
- Tuesday
- Open 24 hours
- Saturday
- Open 24 hours
- Thursday
- Open 24 hours
- Wednesday
- Open 24 hours
Contact
- 330 Brookline Ave, Boston, MA 02215
- (617) 667-7000
- www.bidmc.org